FAQ

Can anyone order from CCO?

Yes, you do not have to be a member to purchase our products.  We do however offer two memberships which are available for purchase which would entitle you to even more savings off our already low prices!   Orders may be placed for delivery to addresses within the continental United States, Alaska, Hawaii, and Canada.

 

Where do you ship from and when can I expect my order to be delivered?

Our products are shipped to you from various warehouses within the continental United States.  Our warehouses ship Monday through Friday (excluding CCO holidays).   If your order includes multiple products, your shipments might arrive separately or on different days.  Please click on the Shipping tab on the bottom of our website page for detailed information on shipment processing, transit times, rates, and expedited shipping options available.  

 

How do I track my order?

You will receive a Shipment Processing Update email once your order has been submitted to our warehouse to be processed for shipping.  You will then be sent an email the next business day which contains the tracking number for the shipping label or labels that were created for your order.  Please allow 24 - 48 hours from receipt of this email for your shipment to show in "In Transit".  You may track the shipment progress on ups.com or usps.com once your package is scanned in transit.

 

Why is tracking information not available for my package?

On occasion, the first scan of a package does not take place until it arrives at the regional hub or is out for delivery. Until this first scan occurs, the package does not show in transit. This occurs more often during high volume and peak shipping periods during holiday seasons.  

 

What happens if something I ordered is not available?

Although we make every effort to keep our website current, occasionally an item goes out of stock before it can be removed from the site's inventory.  In the event that we receive notification from the warehouse that an item ordered is unavailable, we will remove the item from your order, ship the balance of the order, and contact you via phone regarding the unshipped item.  You will be sent email notification should this occur.  We will wait 24hrs from the first time we contact you for instructions to resolve the out of stock. This can include a substitute item, merchandise credit or a refund. If we do not hear back from you within 24hrs a refund will be issued for the item(s) that were not availble to be shipped.

 

How can I get the CCO Club price I see on the website?

Our Executive Club members get the best deal going in menswear: 10% off of everything they purchase, including sale items and closeouts. You can purchase a CCO club membership on our site; the cost is $24.99 and your savings will last an entire year. Club membership is renewable annually.

 

Do you sell wholesale? I have a store and I want to purchase a lot of suits.

We do not sell wholesale. However, you may be interested in our Wholesale Club, which you can purchase on our site. The Wholesale Club membership is available for $299.00 and allows you to save 30% off of everything on our site, including sale items and closeouts, for one year. A business license is not required to purchase a Wholesale Club membership, and memberships are renewable annually.  No minimums are required.  Buy as much as you want, when you want: whether it is 2 pieces or 200 pieces. 

 

Can you assist with wedding or group orders?  

CCO specializes in outfitting groups of any size. We would be more than happy to help you with your selection for your wedding, theatre production, church group, or special event.   Call one of our fashion consultants at 888-688-7848(SUIT) for assistance.

 

Can I order over the phone?

Yes, you can call us toll free at 1-888-688-7848 during business hours. One of our knowledgeable sales representatives can take your order on the phone.

 

What are your Hours of Operation?

You can order 24 hours a day 7 days a week through our secure website. You can also email us by clicking the Contact Us tab at the bottom of every page. If you require live support you can live chat through our website or call us at  888-688-7848. We are available Monday through Friday 9am-430pm Eastern Time.

 

What is your Holiday Schedule?

Clothing Connection Online live customer support  is closed for the following holidays. New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. 

 

Where is your retail store located?

Clothing Connection Online is an internet-only business; we have no physical store at the present time.

 

Can you send me a catalog? 

We do not issue a print catalog. Everything that we sell is on our site, with current and up-to-date inventory. No print catalogs means we can pass even more savings on to our customers, and be friendly to the earth as well.

 

What forms of payment do you accept? Do you accept personal checks?  Can I pay by Money Order?

We accept all major credit cards and debit cards, namely American Express, Discover, MasterCard and Visa, for orders placed online or over the phone. We also accept PayPal for orders placed online. You may also check out with PayPal and then choose Bill Me Later, a PayPal service that gives you more time to pay.  We do not accept personal checks, but you may use a money order to pay for your purchase. Please make sure you send details of product ID, color, size, and product price, include shipping charges, and provide phone number and email address along with your money order and send money orders to:

CCO Menswear LLC / dba Clothing Connection Online

1670 Jasper St., Unit G

Aurora, CO 80011

 

Do you have free shipping?

CCO is proud to offer Free Ground Shipping EVERY DAY (on orders placed for delivery within the continental U.S.)  with a minimum purchase of $199.  


What happens if I refuse the package when it is delivered or the package gets returned to sender?

A package is returned to sender if delivery cannot be completed or if delivery is refused. Once we receive the item back in our Returns Department. We will process a refund MINUS a $15 return label fee. For example, if you purchased a $100 item and the package is returned to us, you will receive a refund of $85. Shipping is a service and cannot be refunded once delivery has been attempted. 


What if something I ordered goes on sale? Will you honor the sale price?

In addition to our already low everyday prices, we also protect you against our own products going on sale! If we put an item you have purchased on sale within 14 days of when you ordered it, we will issue you merchandise credit for the difference. You must contact us for this to happen;  it is not an automatic process. Contact must be made while the item is on sale. If the item is returned, we will only refund the matched price. For example, if a customer purchases an item for $80, and the item goes on sale for $60. We will issue a store credit for $20. If the item is then returned, we will refund the credit card $60.

 

What is your return policy?

You can view our entire return policy here including the online form for requesting a return label. 

 

What do you mean by “6 inch drop”? 

All of our suits have a 6 inch drop unless otherwise stated in the description. This means that the waist measurement is 6 inches smaller than the jacket measurement. For example a size 46 suit  would come with a size 46 suit coat jacket and pants with a size 40 waist. A 6 inch drop is considered industry standard. Keep in mind most suits require some sort of alterations. Needing to alter the waist size on the suit pants is very common. There is usually enough fabric in the pants for a tailor to let them out at least 2 inches. Most pants can be taken in up to 4 inches without hindering the look of the pants.

 

I wear a size 50 jacket, but I need a 42 waist pant.   Are you able to change the pants size on a suit or sell the suit coat jackets and suit pants separately?  

We are not able to break up the suit sets to change the pants size, nor can we sell the suit coat jacket and suit pants separately. A size 50 suit will come with a size 50 suit coat jacket and size 44 waist pants since our suits, unless otherwise indicated in the description, are sold with a 6 inch drop.   This 6 inch drop is considered average and industry standard.  However, since not everyone fits into this mold, alterations may be needed and are common to ensure a proper fit.  In most cases pants can be taken in up to 4 inches and let out up to 2 inches.

 

I wear a size 42, but I don’t know whether to get a 42S, 42R or 42L. What’s the difference? 

S (Short), R (Regular), and L (Long) sizes indicate slight differences in the length of the jacket sleeves and overall proportion and length. Generally speaking, gentlemen up to 5’7” tall should wear S (Short), 5’8”-5’11” should wear R (Regular), and L (Long) would best fit gentlemen over 6’ tall, up to about 6’6”.

 

Do you carry Extra Long suits? 

Yes, we now carry select suits, designated by “Extra Long” in the product name and found in our Big and Tall section on our website, in XL (Extra Long) length.  These suits are proportioned, in both suit coat jacket and sleeve length,  to fit gentlemen over 6’6” tall.

 

 How long is a zoot suit? What do you mean by “fashion length”?  

Standard / Executive suit coat length is 32 inches. Slim / Nehru length is 31.5 inches for the suit coat jacket.   Fashion length can be longer and are typically 33-36 inches (this can vary, please refer to product descriptions for exact specs). Urban / Zoot length is 36-38 inches and Maxi is 39+. This measurement is from the bottom of the collar in the back of the jacket to the bottom of the jacket.    NOTE:  These measurements are for Regular (R) suits.  Short (S) suits: subtract up to 1.5 inches.  Long (L) suits: add up to 1.5 inches.  Extra Long (XL) suits: add up to 2 inches.

 

What makes a Slim Suit different from a Standard / Executive Suit ?

Slim Fit or Slim Cut suits are designed for a modern trim look and fit.  Slim suits will have a slightly shorter (slim length) suit coat jacket with a narrower lapel with the jacket tailored in a trimmer cut through the middle for a slimmer fit through the torso.  Slim suits will come with slightly tapered flat front pants with a narrower leg opening at the pants bottom.  This style is especially flattering on men with a slim build.

 

What items are included in your Big and Tall section?

We offer a huge selection of products in our Big and Tall section on our website.  This section includes all suits, tuxedos, blazers / sport coats, and outerwear available in size 58 and up.  There you will also find all walking suits, sweaters, vest sets, and jackets sized 4X and up. Dress shirts with neck sizes 20.5 to 22.5, fashion and casual shirts sized 4X and up, and pants sized 46 and up are also included. We even have shoes from size 14 up to 17!   In addition, the Extra Long suits that we now have available have been added to this section as well.  

 

What does “Wool Feel” mean?

Wool Feel describes a fabric that is made of a poly/rayon blend of fibers that feels very much like wool but is a lighter weight, making it more appropriate for all-season wear.

 

What is Poplin?

Poplin is a finish added to fabric to make it more airy, light and wrinkle resistant.  Polyester, due to it being both an economical and durable material, is the most common fabric to which a poplin finish is added .  

 

What is Microfiber?

Microfiber is a finish added to synthetic polyester clothing fabric to give the product a very ultrasoft feel. 

 

I lost a button on my suit. Do you sell button packs?

A button pack is included inside the breast pocket of every suit we sell.  Buttons are not available or sold separately.

 

How long are the pants on your suits? Why don’t I see an inseam measurement?

Unless otherwise stated in the description, all our suit pants are unhemmed. You will need to take them to a tailor to have them hemmed prior to wearing them. This ensures a personalized fit. The unhemmed length of the pants varies by product and manufacturer but generally is about 38-39 inches and up.

 

How wide are wide leg pants?

Wide Leg Pants range from 20-22 inches at the bottom (10-11 inches laid flat). Unless noted in the description the standard wide leg is 22 inches with the newer modern wide leg being less. All items that come with wide leg pants will be stated so in the product description.

 

What size neck is a Small shirt? I wear a size 17 shirt, is that Small, Medium or Large?

Shirt sizes are as follows:

S     =  14-14.5

M    =  15-15.5

L     =  16-16.5

XL   =  17-17.5

2X   =   18-18.5

3X   =   19-19.5

4X   =   20-20.5

5X   =   21-21.5

6X   =   22-22.5


How can I get the shirt and tie I see pictured with a suit I see on the website?  

The manufacturers provide us with the suit pictures and use their own shirt, tie and hanky sets in those pictures. Therefore, those specific shirts, ties and hankies are not made available to us.  They are used for display purposes only.  We do however have a large selection available for purchase of stylish shirts, shirt sets, and ties to complement your suit.

 

Are your shoes available in wide or narrow sizes?

All the shoes we carry are available in men's Standard (D) width.